Cancellation Policy (Research Analyst Services)
Last updated: 17-Sept-2026 | Version [1.0]
1. Your right to cancel
You may cancel your research services subscription at any time. There is no lock-in period, no minimum commitment, no notice period and no cancellation penalty. No breakage fee is charged.
2. How to cancel
- Send a written cancellation request from your registered email ID to advisory@tradeswift.net, or submit it through your client portal.
- State your name, PAN and the date from which you wish the cancellation to take effect.
- We will acknowledge your request within 72 working hours and confirm the effective date and the refund amount.
- A cancellation request made by telephone or through a messaging application will be acted upon only after it is confirmed in writing from your registered email ID, so that a record exists for both sides.
3. Effective date of cancellation
- Cancellation takes effect from the date on which we receive your written request, or from a later date if you expressly specify one.
- Where a request is submitted outside business hours or on a non-working day, it is treated as received on the next working day.
- Research services and recommendations will cease from the effective date.
4. What happens after cancellation
- Your access to paid research reports, subscriber-only channels and advisory communications will be withdrawn from the effective date.
- Any proportionate refund due for the unexpired period will be calculated and credited to your registered bank account within 15 working days from the effective date, in accordance with our Refund Policy.
- Your past transaction records, communications and invoices will remain accessible to you through the client portal for at least five years from the date of cancellation, in line with our statutory retention requirements.
5. Renewals and standing instructions
- If your subscription was set to auto-renew, cancelling it will cancel all future auto-debit instructions or recurring mandates with immediate effect.
- If a renewal charge has already been processed before your cancellation request is received, the renewal will be treated as cancelled and the full renewal amount will be refunded within 15 working days.
6. Cancellation by us
- We may cancel your subscription if:
- You breach any term of the Client Agreement or research terms;
- Regulatory requirements or orders of SEBI, BSE, NSE or other authorities require us to do so; or
- We decide to discontinue a specific research product or service for all subscribers.
- In cases (b) and (c), we will give you at least 30 calendar days' advance notice and refund the proportionate fee for the unexpired period.
- In case (a), we reserve the right to suspend or terminate services immediately. Where the breach has caused us direct loss, we may adjust the refund against such loss and provide you with a written statement of the adjustment.
7. What cannot be cancelled
- Research reports, analyses or recommendations already delivered to you prior to the effective date of cancellation cannot be revoked, returned or recalled.
- Fees for the period up to the effective date are not refundable.
8. Grievances
- If you have any dispute or concern regarding the processing of your cancellation request or the refund amount, please write to our Compliance Officer at complianceofficer.ra@tradeswift.net.
- If your grievance is not resolved to your satisfaction within 30 days, you may approach:
